Terms of Service

These terms govern your use of Vaanii, a WhatsApp and Instagram AI automation service owned and operated by Monk Wise Media (“we”, “us”). By creating an account or subscribing, you agree to them.

The service

Vaanii connects to your own WhatsApp Business number and/or Instagram account and uses AI to read, answer, qualify, and book conversations with your customers, based on the catalogue, pricing, and information you provide us.

Your account

• You must provide accurate business and contact information when signing up.
• You’re responsible for activity that happens under your account.
• You must have the right to connect the WhatsApp number or Instagram account you link to Vaanii, and to authorize an AI agent to converse with your customers through it.

Plans and billing

• Vaanii is billed as a recurring subscription (monthly or yearly, as chosen at checkout) through Razorpay.
• Subscriptions renew automatically at the end of each billing cycle until cancelled.
• Prices shown on vaanii.in are in INR and may change with notice on this page.
• See our Refund & Cancellation Policy for how cancellations and refunds work.

Acceptable use

You agree not to use Vaanii to:

• Send unsolicited bulk messages, spam, or content that violates WhatsApp’s or Meta’s policies.
• Send unlawful, harassing, fraudulent, or misleading content to your customers.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the service.

Your use of WhatsApp and Instagram through Vaanii also remains subject to Meta’s own platform policies. We may suspend accounts that violate this section or put our ability to operate on those platforms at risk.

Content and data you provide

You own the catalogue, pricing, and business information you give us. You grant us a licence to use it solely to operate Vaanii for your account — to generate replies, train the agent on your business, and provide the service to you.

Availability

We aim to keep Vaanii available and responsive around the clock, but we don’t guarantee uninterrupted service. Vaanii also depends on WhatsApp and Instagram’s own platforms and APIs, which are outside our control.

Limitation of liability

Vaanii is provided on an “as is” basis. To the extent permitted by law, we aren’t liable for indirect, incidental, or consequential damages — including lost sales or lost messages — arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

Termination

You can cancel your subscription at any time (see our Refund & Cancellation Policy). We may suspend or terminate accounts that breach these terms, misuse the platform, or put our WhatsApp/Meta access at risk.

Changes to these terms

We may update these terms from time to time. We’ll update the “last updated” date above when we do. Continuing to use Vaanii after a change means you accept the updated terms.

Contact

Questions about these terms? Email monkwisemedia@gmail.com.